Cancellation Policy
Our commitment is to offer you a high-quality service and satisfaction throughout the alteration process. However, we understand that unforeseen circumstances may arise that require the cancellation of the alteration of your garment. Therefore, we have established the following cancellation policy, taking into account the previous agreement regarding the cost of the alteration and the measurements to be modified.
Cancellation with Full Refund:
If you need to cancel the alteration process, we ask you to notify us within 30 minutes after leaving your garment to be altered. In case of cancellation within this period, you will be granted a full refund.
Non-Refundable Cancellation:
If the garment has already been altered or modified, it will not be eligible for a refund.
Cancellation Process:
This notification period allows us to stop any ongoing alteration process and properly manage your cancellation request.
We appreciate your understanding and cooperation with our cancellation policy. We are committed to offering you efficient and satisfactory service at all times. If you have any questions or need more information, please do not hesitate to contact us.
Privacy Policy
We collect the information you provide on this site solely for scheduling appointments. We commit to not collecting additional information without your explicit consent.
We use the Square platform to collect and process information for scheduling appointments with Tailor Home. Square is responsible for safeguarding the collected information and is subject to its own privacy policies.
We pledge not to disclose or share information about our customers with other companies. Your privacy is of utmost importance to us, and we take measures to ensure the security of your information.
Any request for change or deletion of your information must be communicated to us directly so that we can provide a total or partial solution.
Your credit card information will be stored and processed electronically on a secure server provided by Square. We are committed to protecting your financial data using the best security practices available.
We appreciate your trust in us and are committed to maintaining your privacy and security as our top priority. If you have any questions or concerns about our privacy policy, please feel free to contact us.
Refund Policy
Unfortunately, we do not offer refunds once the price and tailoring have been agreed upon. There is no money-back guarantee.
However, we do offer a 100% satisfaction guarantee within 30 days from your pickup date. To be eligible for this guarantee, we ask that you keep your receipt as proof of the agreed price and alteration details. We also request that you notify us at least 7 days in advance so that we can schedule and correct any mistakes.
We strive to ensure your satisfaction and will work diligently to address any concerns or issues you may have with our services. Thank you for choosing us for your tailoring needs.